Volunteer Coordinator

Job Description and Specification October 2023

Role: Volunteer Coordinator
Based: 1 Creek Road, Deptford, London.
Responsible to: Day Centre Manager
Terms: 9am – 5pm, full-time, 37.5 hours per week
Salary: £24,000-£27,000 depending on experience

The Organisation

The Deptford Methodist Church, Disabled People’s Contact is a registered charity and a company limited by guarantee. Our aim is to reduce isolation and improve the quality of life for elderly and elderly / disabled residents of Lewisham and Greenwich. In order to achieve this, we provide a day centre service on Tuesdays, Wednesdays and Thursdays at the Deptford Mission, DM. Funding for the charity comes from a number of sources one being ‘The Well’ our charity shop.

Summary of position

We are looking for a competent Volunteer Coordinator to recruit and manage volunteers. You will be responsible for sourcing the required volunteers and retaining the best people. You should know how to distinguish talent and do everything possible to motivate and inspire. You must possess excellent organizational skills and ability to communicate with people from diverse backgrounds and experience.

The position involves working with the Day Centre Manager (DCM) and assisting in the day to day running of the Day Centre that involves looking after our members, recruiting the volunteers needed to run the day centre, the charity shop, and the transport function of the charity.  The role includes maintaining effective working relationships with all managers, while sourcing and supervising the required volunteers. It will also involve working with local community contacts to foster a productive and positive community atmosphere. 

Duties and Responsibilities

Reporting to the Day Centre Manager, you will be responsible for all aspects of the volunteers at the Deptford Mission as noted below;

Identifying with management the requirements for volunteers 

Source and recruit volunteers for all areas of the charity’s work 

Ensure that all aspects of the recruitment process are followed

Collect information on availabilities and skills

Arrange for appropriate training when needed

Produce schedules for weekly activities

Assign responsibilities to the right people 

Coordinate teams of volunteers for special days such as outings

Communicate frequently with volunteers to ensure they are satisfied and well-placed

Keep detailed records of volunteers’ information and assignments

Ensure the purpose of the organization and its actions is clearly communicated

Induction of all Volunteers

  • Identifying with management the requirements for volunteers 
  • Identifying ways to recruit the required volunteers
  • Ensure that all aspects of the recruitment process are followed
  • To undertake the interviews and induction of volunteers
  • To ensure all relevant documentation, references, disclosures etc are completed and recorded
  • Ensure all volunteers know of and understand their rights whilst working with us

Volunteer management and training

  • To liaise with the Day Centre Manager to maintain policies and procedures manual/folder for volunteers.
  • Effectively train and develop all volunteers in accordance with our policies and procedures. 
  • In conjunction with the Duty shop managers, coordinate and manage the work of the shop volunteers and create the weekly volunteer rota. 
  • In conjunction with the Day Centre manager, coordinate and manage the work of the centre and transport volunteers 
  • Maintain and keep up to date the records, manual and computerised, regarding our volunteers
  • Endure all volunteers are aware of their expected roles and times

Care and welfare of volunteers

It is our policy to seek to provide volunteers, where desired, with new ways to explore their own personal needs and advancement. Many volunteers in our experience have past or ongoing medical issues. Our policy is to help folk find a secure place in which to explore their potential and even to move onto paid employment in the wider community.

The volunteer coordinator will have regular meetings, (every 3 or 6 months) with those whom we are supporting in this way and assist with meeting the agreed goals while keeping all relevant documentation.

Community Links

  • To be responsible for establishing and maintaining links with other voluntary organisations and schools in the area
  • Attending open days locally to promote volunteer recruitment at the DM
  • We offer work experience to schools and colleges in Lewisham and Greenwich which will require manging and planning which the possibility of visits to the schools etc.
  • To promote the Day Centre as and when opportunities arrive

Operational Security and Health and Safety

  • Ensuring that the volunteers are aware of all aspects a security and Health and safety regarding their roles and the operation of the premises
  • Reporting any breaches or incidents regarding health and safety promptly to the Day centre Manager


  • Full training will be given in all aspects of the DM operation and policies relating to volunteers.
  • You will ensure all volunteers have the required training to carry out their given role(s) at the centre
  • Organising and attending training sessions elsewhere will be required. These may include refresher courses on Health and safety, Manual Handling, Equalities and Diversity, Dementia Awareness, Mental Health Awareness. One to one training may need to be organised or given to volunteers in order for them to achieve their agreed goals. 

Day Centre Support Duties

  • To be prepared to work in another area of Disabled People’s Contact, such as in the day centre, if and when required to cover staff shortages.
  • To perform the fire alarm testing as required.

This is not an exhaustive list of responsibilities and the post holder will be expected to undertake other duties as requested by the Day Centre Manager

Person Specification

QualificationsHealth and Social Care NVQ Level 2Desirable
Health and Social Care NVQ Level 3Desirable
A LevelsDesirable
Well developed verbal and written communication skillsEssential
Good numeracy skillsEssential
ExperienceExperience working or volunteering in a caring/support role
for elderly and/or disabled people, or vulnerable adults
Nursing experienceDesirable
Ability to analyse and identify potential solutionsEssential
Knowledge of/and working in the volunteering sectorDesirable
The ability to work with a high level of accuracy and attention to detailEssential
Ability to work on own initiative and as part of a teamEssential
SkillsGood working knowledge of Microsoft 365Essential
Understanding of the application of SharepointDesirable
Good working knowledge of Excel and WordEssential
Good written and verbal communicational skillsEssential
Pleasant and professional telephone mannerEssential
Good interpersonal skillsEssential
Good customer service skillsEssential
Ability to process and record financial transactionsEssential
Full driving licenceDesirable
Ability to cope under pressure, maintaining a steady and professional environment for the membersEssential
Ability to minute meetings and record outcomesDesirable
KnowledgeKnowledge and understanding of various health conditions, e.g. diabetes, epilepsy, arthritis, and how they may affect people with these conditionsDesirable
Knowledge of Human Resources practiceDesirable
Knowledge and understanding of the charity sectorDesirable
Ability to work under pressure and manage conflicting prioritiesEssential


Application Form

Equality and Diversity Form

Job Description